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Engineering and Software for the Natural Gas Industry

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The Following Provides Information About Support For Our Software Products...



Support Sources...
    
User's Manual The User's manuals provided with the software offer detailed information on installing, executing, and navigating the software, along with descriptions of the various features associated with each product. Depending on the product, the manual may contain one or more examples on using the program. Refer to the Table of Contents or Index of the Manual to review its contents.
    
Online Help Each product is supported by an extensive online help document. This document is accessed through the "Help" menu of the appropriate program, or for some products it can be opened from the "Start" menu entry for the associated program. The online help contains various information about the software's operations, including an extensive set of examples and how-to instructions. For "standard" Windows type help systems, use the "Index" or "Find" tab on the main Help screen to find a topic. For PDF based help documents, use the hyperlinks (underlined text values or phrases) to "jump" to a location, or use the Find feature in the PDF viewer application to find a phrase or topic.
    
This Site This website provides a list of Frequently Asked Support Questions, along with answers. View the remaining portion of the this page to browse the list.

The website also contains software updates for our programs. If you are experiencing problems and have not updated your version of the software recently, click here to download the latest program version.

    
Videos We have created a few video clips to help our Users with some of the basic software functions. To browse and view the videos, click here. We are continually creating new videos - if you have a suggestion, please click here to contact us.
    
Personal Technical Support If you cannot find the answer to your question in the above sources or in the Frequently Asked Questions list, please click here to contact us.
    



Frequently Asked Support Questions - Index...
     
GASWorkS™ 10.0...
User Count Exceeded Error
Request Registration Number
Running GASWorkS On A Network
    
  GASCalc™ 5.0...
Application Limit Exceeded Error
Request Registration Number
Running GASCalc On A Network
     
  StationManager™ 2.0...
Application Limit Exceeded Error
Request Registration Number
Running StationManager On A Network
 
GASWorkS™ 9.0...
Application Limit Exceeded Error
Database Features Not Working
Hardware Key Not Found
Request Registration Number
Running GASWorkS On A Network
 
GASWorkS™ 7.0...
Application Limit Exceeded Error
Hardware Key Not Found
     
  GASCalc™ 4.0...
Application Limit Exceeded Error
    
    
FAQ For Windows Vista/7...
     



Frequently Asked Support Questions - Answers...
    
GASWorkS 10.0...
    
User Count Exceeded Error

How do I restart the software after I receive this message?

GASWorkS has a counter that keeps track of how many Users are concurrently using each copy of the program. Unless you are using a network version of the program, the default User limit is one. If GW is abnormally shutdown (for example if the computer is shutdown while GW is running, or a "fatal" error occurs) the counter becomes corrupt and must be reset. If this happens, the next time you start GW, an error message will display that the User Count has been exceeded. To reset the counter, after clearing the message, select the Reset User Count item from the Technical Support submenu under the Help menu. Back to Index...
    
  Request Registration Number

How can I request a registration number?
The GASWorkS software must be registered before you may fully use it and have access to all of the menus and functions. The Registration screen will display the first time you run the program. The Registration screen displays the unique Serial Number associated with your license and will prompt you for a Registration Number . Either select the Request Registration Number command button, or send an email that includes your company name, the product you wish to register, and the Serial Number to registration@b3pe.com. Back to Index...
    
Running GASWorkS On A Network

Can GASWorkS be installed and executed on a network?

GASWorkS can be installed and run on a network. Certain installation steps need to be followed to ensure that it performs and executes efficiently. Click here to view a copy of the suggested installation procedures and considerations. Back to Index...
    

    
GASCalc 5.0...
    
Application Limit Exceeded Error

How do I restart the software after I receive this message?

GASCalc has a counter that keeps track of how many Users are concurrently using each copy of the program. Unless you are using a network version of the program, the default User limit is one. If GC is abnormally shutdown (for example if the computer is shutdown while GC is running, or a "fatal" error occurs) the counter becomes corrupt and must be reset. To reset the counter, select the Reset User Count menu item from the Technical Support submenu of the Help menu list, or click here to view a copy of the instructions. Back to Index...
    
  Request Registration Number

How can I request a registration number?
The GASCalc software must be registered before you may fully use it and have access to all of the menus and functions. If you are experiencing a problem registering your software, click here to view a document describing how to request the registration number. Back to Index...
    
Running GASCalc On A Network

Can GASWorkS be installed and executed on a network?

GASCalc can be installed and run on a network. Certain installation steps need to be followed to ensure that it performs and executes efficiently. Click here to view a copy of the suggested installation procedures and considerations. Back to Index...
    

     
GASWorkS 9.0...
    
Application Limit Exceeded Error

How do I restart the software after I receive this message?

GASWorkS has a counter that keeps track of how many Users are concurrently using each copy of the program. Unless you are using a network version of the program, the default User limit is one. If GW is abnormally shutdown (for example if the computer is shutdown while GW is running, or a "fatal" error occurs) the counter becomes corrupt and must be reset. To reset the counter, refer to page ii of the User's Manual, or click here to view a copy of the instructions.

Pay special attention to the placement of the spaces in the command string. Back to Index...

    
Database Features Not Working

Why can't I export to a database or spreadsheet?

Why can't I import a database or spreadsheet?

Why aren't database or spreadsheet fields displayed when trying to attach an attribute file?

GASWorkS uses a Microsoft product called the "Jet Engine" to handle database transactions. This is the same Engine that is used by various Microsoft and third party database and spreadsheet applications. To work properly, GASWorkS 9.0 requires that Service Pack 8 or newer of the Engine be installed.

Because so many applications use the Jet Engine, the Engine's files are often overwritten when a new application like Microsoft Office, Excel, or Access is installed on the User's machine. These applications generally contain older versions of the Engine. Click here to access information about the Service Pack from the Microsoft website, or click here to download the Service Pack from our website.

If you are experiencing any of the listed database problems, download and install the Engine update. After downloading the update file, unzip or extract the contents of the file, double click on the resulting "exe" file and follow the instructions to install. Back to Index...

    
Hardware Key Not Found

When I try to solve, I receive a message that the hardware key cannot be found. How do I fix this problem?

Some versions of the software are protected by a hardware key (dongle). If a key is provided, it must be installed in the computer running the software. One of two types of keys may be used, a USB key or a printer port key. When using either key additional software must generally be manually installed. Instructions for installing the required software is  listed in the "readkey.txt" file located on the CD provided with the software, or click here to view a copy of the instructions. Click here to download the USB key driver software. Click here to download the Printer Port key driver software. Back to Index...
    
  Request Registration Number

How can I request a registration number?
The GASWorkS software must be registered before you may fully use it and have access to all of the menus and functions. If you are experiencing a problem registering your software, click here to view a document describing how to request the registration number. Back to Index...
    
Running GASWorkS On A Network

Can GASWorkS be installed and executed on a network?

GASWorkS can be installed and run on a network. Certain installation steps need to be followed to ensure that it performs and executes efficiently. Click here to view a copy of the suggested installation procedures and considerations. Back to Index...
    

    
GASWorkS 7.0...
    
Application Limit Exceeded Error

How do I restart the software after I receive this message?

GASWorkS has a counter that keeps track of how many Users are concurrently using each copy of the program. Unless you are using a network version of the program, the default User limit is one. If GW is abnormally shutdown (for example if the computer is shutdown while GW is running, or a "fatal" error occurs) the counter becomes corrupt and must be reset. To reset the counter, refer to page ii of the User's Manual, or click here to view a copy of the instructions.

Pay special attention to the placement of the spaces in the command string. Back to Index...

    
Hardware Key Not Found

When I try to solve, I receive a message that the hardware key cannot be found. How do I fix this problem?

Some versions of the software are protected by a hardware key (dongle). The key must be installed in the parallel port of the computer running the software. When the software is installed on a machine running a Windows NT generation operating system (NT 4.0, Windows 2000, Windows ME, or Windows XP) the system driver for the key must be manually installed. Instructions for installing the driver are listed in the "readme.txt" file located in the "\NTPatch" directory of the CD provided with the software, or click here to view a copy of the instructions. Install only the driver, ignore the "NT patch" instructions. Back to Index...
    

    
GASCalc 4.0...
    
Application Limit Exceeded Error

How do I restart the software after I receive this message?

GASCalc has a counter that keeps track of how many Users are concurrently using each copy of the program. Unless you are using a network version of the program, the default User limit is one. If GC is abnormally shutdown (for example if the computer is shutdown while GC is running, or a "fatal" error occurs) the counter becomes corrupt and must be reset. To reset the counter, refer to page ii of the User's Manual, or click here to view a copy of the instructions.

Pay special attention to the placement of the spaces in the command string. Back to Index...



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