Engineering & Software Services For The Natural Gas Industry
|The Following Provides Information About Support For Our Software Products...|
|Frequently Asked Support Questions - Index...|
|Summary Of Issues (PDF document)|
|Read-Only Message Or Runtime Error 75|
|Help System Does Not Function Correctly|
|Unable To Install Software On 64 Bit Operating System|
|Paths And/Or Property Tables Not Found|
|Frequently Asked Support Questions - Answers...|
|Theoretically all of our products will operate on Windows Vista, Windows 7, and any of the Windows 64 Bit Operating Systems. Microsoft however has not made the migration completely transparent or friendly. A few issues with these operating systems are listed below:|
What do I need to do to install your software on my Windows Vista or Windows 7 machine?
When installing our software and running it the first time, you generally need to be
logged on as the "full" administrator. On networked machines there are two
levels of administrator, you need to be logged in as the full (network) administrator.
In some cases, the virus checker or firewall may need to be turned off or the settings altered to allow installation and registration of the required program files.
When you execute our software, if you get a message that a certain file is missing or not properly registered, this is usually caused because the file installation or registration was blocked by the machine’s virus checker or firewall, or you were not logged in as the full administrator when you installed and first executed the software. In these cases, make the appropriate log-in or security changes and try to install the software again. Back to Index...
Read-Only Message Or Runtime Error 75
When I try to open a GASWorkS, GASCalc, or StationManager file or try to close one of these programs I receive a message that one of the files is read-only or receive a Runtime Error 75 - what does this mean?
All of our programs require full read, write, and execute privileges to their associated
directories. New security measures in Vista/7 are preventing the program from writing
(or overwriting) files that the program needs to function correctly. You will need to
ensure that the current Windows User has "full control" permission to the
application's "root" directory and all subdirectories. For example, the User
would need full control over the \program files\ gasworks 9 directory and all of its
subdirectories. The permission settings may be changed using Windows Explorer.
In general, to make the change: Using Explorer, find the application's root directory (for example, the "\program files\gasworks 9" directory/folder), right click on the folder icon for the directory. A popup menu will appear. Select the Properties menu item. Select the Security tab. Select the Edit command button. Select the appropriate User from the Group or users name list. Check "allow" next to the full control item. Select the Apply command button. Select OK a few times to close the Properties screen. You will need the appropriate administrative access to make these changes. Back to Index...
Help System Does Not Function Correctly
When I select the Help menu item I receive a message about winhlp32.exe not being supported - what does this mean?
Microsoft decided that the traditional Windows help system would no longer be supported
in Vista and newer operating systems. Up until Vista, most applications used a help
system supported by the Windows operating system using a file called winhlp32.exe. The
file traditionally was provided by Microsoft as part of the Windows operating system.
The file was not included in the Vista/7 operating system. Microsoft originally stated
that it would not support help systems that relied on this file, however it now does
provide a "fix" for this issue. Click
to view information about the issue and access a link to the fix.
Unfortunately, the fix provided by Microsoft does not include the help file which explains how to use the help system. This file is called winhlp32.hlp and must be installed in the same directory as the winhlp32.exe file (usually the \Windows directory) to work correctly. Click here to download the file from our website. Choose to save the file in the \Windows directory on your machine, then extract the file after downloading. You will need the appropriate administrative access to save and extract the file to this directory. Back to Index...
Unable To Install Software On 64 Bit Operating System
When I try to install GASWorkS, GASCalc, or StationManager on a machine running a 64 bit version of Windows, I receive a message saying that the setup file is for a different machine type - what does this mean?
The 64 Bit versions of XP and Vista do not support certain older installation programs.
The original installation development application used to create the setup routines for
older versions of our products is not supported on Microsoft's 64 bit operating systems.
Versions of our software shipped or downloaded after March 30, 2007 use a new setup
routine and should be compatible with current (as of March 30, 2007) 32 and 64 bit versions
If your software was shipped before March 30, 2007 click here to request a new setup routine. Include your contact information and the name of the company that the software is licensed to in the request. Back to Index...
Paths And/Or Property Tables Not Found
When I start GASWorkS, GASCalc, or StationManager I receive a message indicating that a path or property is not found - what does this mean?
|If this occurs the first time the software is executed after installation, the software has probably been installed in an alternative directory. On some versions of Windows, certain programs are installed in a directory named "\program files (x86)\" instead of the normal "\program files\" directory. When our software is installed in the alternative directory the default paths for the data files, initialization files, and property tables are not valid and a warning message will be displayed when the software is started. The message will indicate that the path settings are not correct or that a property table cannot be found. If this happens, you will need to reset the paths to the installed (alternative) location. Follow the instructions for the specific program that you are using to set the paths appropriately. Back to Index...|